Why Change?
Change & Stimuli Organisations and people change in response to changing circumstances. The stimulus for change may come from external pressure, new opportunities, or a combination of both. At the same time, resistance to change is a normal human reaction. Stability is comfortable. Established routines feel safe. When organisations have been successful for a long […]
Why Outsourcing Could Be Right for You
Outsourcing is often associated with transferring work tasks to external providers so they can be completed more efficiently or at lower cost. However, in many professional service firms the challenge is slightly different. Some important tasks are simply not being done at all. Many SME professional service firms are unable to deliver services that their […]
Why Would I Buy From You?
Many professional service providers do not see themselves as salespeople. Lawyers, accountants, surveyors and consultants tend to think of their work as advisory rather than commercial. Yet the commercial reality is unavoidable. Clients choose one firm instead of another every day. Smart firms do not leave those decisions to chance. They think carefully about why […]
Underserved Clients: What Do We Mean?
PSOut helps professional service firms engage and add value to a greater proportion of their existing client base. We do this by identifying gaps between the services a firm currently delivers and the wider needs those clients may reasonably have. We use the term “underserved clients” to describe those gaps. The diagram below illustrates the […]
You Can’t Tell Me To Change
Organisations inevitably change. Markets shift, technology moves on and client expectations rarely stand still. Professional service firms are particularly exposed to these pressures because their success depends on both expertise and the way that expertise is delivered. Recognising that change is required is rarely the difficult part. The real challenge is bringing people with you. […]
Three Reasons to consider Outsourcing
Professional service firms routinely outsource their office cleaning and some of their HR services. Many law firms use established providers like Cash Room and Document Direct for other services. Why? This article sets out three reasons why outsourcing might be worth considering. We see three competing imperatives that firms face: 1. The imperative for Resource […]